Streamline Service

It’s been said that “80% of everything is showing up.” That’s certainly true in the scrap-handler industry, where yard managers depend on their swing machines to keep the rest of their operation producing, every single day.

SENNEBOGEN became America’s leading name in purpose-built material handlers by building on a reputation for “showing up,” according to President Constantino Lannes. The dependability of SENNEBOGEN equipment is rooted in the company’s commitment to maximizing uptime, delivering the products and services required for consistent productivity throughout the life of the machine, he notes.

“At the core of SENNEBOGEN is our unrelenting focus on building customer success,” Lannes
stated. “All our people and all our resources are dedicated to understanding and responding to the unique needs of each customer. We look ‘beyond the machine’ to deliver the complete material handling solutions that will help them achieve success, on their own terms.”

Lannes emphasizes that it’s more than talk. SENNEBOGEN has invested heavily to support its customers. Its 100,000-square-foot head office facility is home to the nation’s largest inventory of material handler parts and serves as a technical training center for dealers and customers. The warehouse stocks every component that goes into every model of SENNEBOGEN machines currently in service, from seals to booms to engines and cab assemblies. It boasts 98% availability on all its parts orders, ready for delivery in 24 hours.

UPtime Kits save time for techs

When a SENNEBOGEN machine goes down, Lannes’ goal is to get it back into service as quickly as possible. To streamline service calls, the company created a series of pre-packaged parts kits designed to simplify the ordering and picking of parts for specific service tasks. In these UPtime Kits are hundreds of assorted parts, connectors, fittings, extensions and electrical components organized into custom containers, each matched to the customer’s machine model, series and engine. Each kit is delivered in its own custom-designed organizer. If the service department gets a call for a hydraulics issue, the technician can simply pick up the pre-packaged SAE UPtime Kit to have all the required fittings ready to go. Additional kits are packaged for electrical service, autolube systems, air conditioners, plugs & connectors, O-Ring seals and more.

UPtime Kits also save time and money in the parts department. With a single part number to order, UPtime Kits make it easy to stock hundreds of related service parts with time saved sorting loose parts or stocking service trucks.

In one of SENNEBOGEN’s most recent developments, the concept of UPtime Kits goes a step further. The new Preventive Maintenance Kits start with a checklist of service parts for each of your machine’s scheduled service intervals. The parts are sorted and prepackaged for easy ordering, matched to the specific needs for the initial 250-hour servicing, then the 500-hour, 1,000-hour and 2,000-hour intervals.

“We are true believers in preventive maintenance,” said Lannes. “Uptime makes us look good, makes money for the customer, and gives us a foundation to build long-term relationships.”

A message from Vice President of Sales and Marketing Andy Schwandt: 

The pandemic has brought with it new challenges and supply chain issues across a variety of industries. Construction equipment is no exception. Click the video below to learn what you can do to mitigate these issues.